96gbajee Privacy Policy — How Your Data Is Protected

The 96gbajee Privacy Policy ("Policy") explains how we manage the personal data of our users. It applies to the 96gbajee website, mobile app, and all associated services.

96gbajee adheres to international data protection standards and treats user privacy as a top priority. We believe your personal data belongs to you — we use it solely to provide our services.

This policy has been written in Bengali for the convenience of Bangladeshi users. In the event of any legal dispute, the English version shall be considered the definitive text.

96gbajee only collects data that is necessary for delivering services, ensuring security, and meeting legal obligations.

We never collect information we don't need. Sensitive data — such as religion, political views, or health information — is not collected without your explicit consent.

96gbajee collects information through several channels. The type of data collected through each channel is explained below.

Directly from you

At registration, you provide your name, mobile number, and date of birth. During the KYC process, you may also need to submit a government-issued ID, proof of address, and payment details. Any conversations with our Support team are also recorded.

Automatically

When you use the 96gbajee website or app, certain technical information is collected automatically. This includes your device's IP address, device model, operating system, browser version, and how long you spent on each page. This data is used primarily for security purposes and platform improvement.

Via third parties

During payment processing, transaction confirmation data is received from payment services such as bKash or Nagad. Registered verification services may be used for KYC checks. In all cases, only the minimum necessary data is collected.

96gbajee uses your information for specific purposes. The purpose and legal basis for each use are outlined below:

• Account management: For registration, login, password recovery, and account updates.
• Payment processing: To verify and process deposits and withdrawals.
• Customer Support: To resolve your issues and answer your questions. Live Chat and email conversations are stored for quality improvement purposes.
• Security & fraud prevention: To detect suspicious logins or transactions, and to prevent multi-account abuse or bonus misuse.
• Personalized experience: To show you relevant offers based on your preferred games and betting style. You can turn this off at any time.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate assistance when needed.
• Legal obligations: To meet regulatory requirements and comply with anti-money laundering laws.
• Marketing communications: To keep you informed about new bonuses, promotions, and updates — but only with your consent. You can opt out at any time.

96gbajee does not generally share your personal data with third parties. However, data may be shared in the following specific circumstances:

Service provider partners

We work with trusted third parties for payment processing (bKash, Nagad), identity verification, and gaming software delivery. These partners receive only the data necessary to provide their services — nothing more. They are also bound by confidentiality agreements.

Legal Requirements

We may be required to disclose data in response to a court order, government investigation, or lawful request from a regulatory authority. In such cases, 96gbajee will endeavour to notify you in advance, unless prohibited by law.

Anti-Money Laundering

Under international Anti-Money Laundering (AML) laws, we are required to report suspicious transactions to the relevant authorities. This is in place to protect everyone.

Business transfer

If 96gbajee undergoes a change of ownership or merger, user data may be part of that process. You will be notified in advance should this occur.

96gbajee has implemented industry-leading technical and organisational measures to keep your data secure.

Technical security

• 256-bit SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted — a level of protection equivalent to that used by banks.
• AES-256 storage encryption: Sensitive data stored in the database (passwords, payment information) is kept encrypted at all times.
• Firewall & intrusion detection: Multi-layer security to guard against external attacks and unauthorized access.
• Two-factor authentication (2FA): OTP-based login option for account security.
• Regular security audits: Independent third parties regularly audit our systems for vulnerabilities.

Organizational safeguards

• Staff can only access the information required for their specific role — no one has visibility into all data.
• All staff signed confidentiality agreements
• Regular data protection training is conducted
• In the event of a data breach, authorities and affected users will be notified within 72 hours

96gbajee's website and app use cookies. Cookies are small data files stored on your browser or device that help the platform recognize you and deliver a better experience.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the platform to not function properly.

96gbajee does not retain data longer than necessary. Each category of data has a defined retention period:

Once the retention period ends, data is securely deleted or fully anonymised so that no individual can be identified.

96gbajee believes you own your data. That's why, under international privacy laws, we provide you with the following rights:

• Right to access: You can request a copy of all personal data we hold about you. We typically deliver this within 30 days.
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• Right to rectification: You can request corrections to any inaccurate or incomplete information — either directly through Account Settings or by contacting Support.
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• Right to deletion: You can request to close your account and have your personal data deleted. However, certain data (such as financial records) must be retained for a specified period for legal reasons.
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• Right to object to processing: You can opt out of marketing communications or personalization at any time.
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• Right to data portability: You can request an export of the data we hold about you in a readable format (JSON/CSV).
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• Right to withdraw consent: Any consent previously given can be withdrawn at any time. Processing carried out prior to withdrawal remains lawful.
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To exercise any of these rights, email support@96gbajee.click or reach us via Live Chat. We typically respond within 30 days.

96gbajee services are strictly for users aged 18 and above. We do not knowingly collect or process personal data from anyone under 18.

Age verification is carried out at the time of registration. If it comes to our attention that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.

If you believe a minor is using 96gbajee, please notify us at support@96gbajee.click.

96gbajee may update this privacy policy from time to time, whether due to new legal requirements, the addition of new services, or security improvements.

For significant changes, registered users will be notified in advance via email or push notification — typically 30 days before the change takes effect.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any questions, requests, or complaints regarding this Privacy Policy, please reach us through the following:

• Email: support@96gbajee.click
• Live Chat: Click the chat icon at the bottom-right of the website or app
• Response Time: 48 hours by email; typically within 2 minutes via live chat

Data protection requests (access, correction, or deletion) are typically completed within 30 days. Complex cases may require an additional 60 days, in which case you will be notified in advance.